Every time I schedule a shopper for a repair, I let them know that the people I was with and I will call to confirm the appointment on the day before the repair is scheduled.
- Both of us have a lot of buyers busy while the people I was with and I were in the day in addition to the people I was with and I consistently make sure that the shopper is ready in addition to still expecting service.
Last month a shopper called to make an appointment for repair on his heat pump. The shopper contacted me on Tuesday in addition to he made the appointment for Tuesday day. I called the man on Thursday day so I could get confirmation. The shopper didn’t answer the cellphone. I left a voice message in addition to he did not call back before the end of the corporation day. I contacted the shopper again the next day in addition to he still did not answer the cellphone. At this point, I decided to cancel the appointment in addition to I sent that repair specialist to a different address at 2. At 3, the shopper called to find out why the repair specialist was not there yet. I’m happy that I was the guy to answer the cellphone, because the man began to get aggravated in addition to belligerent. I politely in addition to calmly told the man that he had many chances to confirm the appointment. When he did not, it is our policy as stated to cancel the appointment. I gave to reschedule his for the next available appointment, even though he was clearly angry in addition to did not want to use our services after he felt that the people I was with and I were in the wrong. I called his three times in addition to left messages.