The repair bill was double the amount I was hoping

I called the heating and AC repair service company because there was a strange noise coming from the heat pump.

When I contacted the heating and AC repair service, I told the woman on the phone what was happening with the system and she told me that it sounded like an easy and simple repair.

I asked her to give me an estimate over the phone and she said not more than $250. After the heating and AC repair service technician was finished evaluating the system, he gave me an estimate for $470. The repair bill was double the amount of the estimate and I was very confused. I asked the guy to explain to me how it was going to cost so much money, because the woman on the phone gave me an estimate that was less than that. The repair technician told me that the woman on the phone was not a technician and although she gave me an estimate, there was absolutely no way she could be accurate when she was guessing about the problem. The repair technician offered to give me a 10% discount, but that was going to be the lowest price he could offer for the necessary repairs on the Heat pump. I called a couple of other places to see if anyone else was cheaper and I didn’t find a single heating and AC repair service that was willing to fix the heat pump problems for less than the cost of the bill minus 10%. I had to pay the fees for all of the furniture repairs.

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