I had an emergency involving my whole condo heating plan just as winter season set in.
I decided to contact the local heating company that had installed the apartment’s heat pump because I was confident they offer 24/7 services for their premium customers like me. So you can imagine my anger and frustration when my calls were unanswered for over an hour. Before I sound love a bitchy client, understand that it’s the season for heating emergencies across town, especially with so many people rushing to have last-hour heating system maintenance. But I think a heating company should take care of its premium clients. They could have hired temps, and someone to handle the iPhone and respond to customer calls. In a moment of anger, I looked for another heating tech. They picked up my call on the first ring! They asked about my problem with my heat pump, which I explained. This heating industry expert also asked if I’d tried to restart the smart control unit, and I said yes. After the call, I only had to wait a half an hour for the Heating and Air Conditioning professional to arrive. I let her inside and led her to the climate control unit. She diagnosed the entire plan and found that I had replaced the filter badly, hence all of the concerns I was having with the system. Thankfully, my equipment only needed a very minor repair, and the right filter was replaced. I could not imagine buying modern heating equipment in the sinking economy. The heating serviceman taught me more about heating to avoid such errors in the future. I left a fantastic review for this HVAC tech so other customers would seek out their services if they wanted help with indoor comfort. I was cheerful to have found a modern heating repair provider.