I have to say that I hate the upsell.
- This is something that I find myself dealing with whenever I actually go inside the commercial HVAC of any retail outlet.
It’s not enough that I purchased products or services from a company. It’s what I didn’t come to buy that they want to sell me. This makes me so crazy that I have often had to just sit in the air conditioning to calm down for a minute. I simply hate being pushed and haggled to death when I’m trying to just buy something. However, I found that our HVAC professionals actually offered me something that I found very valuable. I was calling about an appointment and the lady at the HVAC office brought it up to me. I’m talking about the HVAC service plan. This is an automatic HVAC maintenance program that saves me money and also cuts down on HVAC repair costs. I called to book an HVAC maintenance appointment when I heard about this HVAC service plan. It really made a lot of sense to me and the way it was presented was not in a way that was just trying to squeeze more money out of me. Instead, the HVAC maintenance program offers me a lot more. I can confirm my appointment online and don’t have to be around for the HVAC technician. All of my HVAC services are guaranteed and if anything breaks down, all I have to pay for are parts. The HVAC company will pay for the HVAC service call to repair my HVAC unit. I really did find some value and I’m thankful that I listened to the upsell this time.