We managed to calm them down and we started with the heating repair.
In winter, you are hit by either rain or a snowstorm so you have to always be prepared. To ferry our work equipment from one job site to the next on snow-covered roads, we have specialized trucks. During this winter, we have seen more rain than snow, and when it rains traffic builds up so fast and stays stuck for hours. This has been affecting our jobs so much and creating irate customers. Imagine waking up to a freezing house then when you book an appointment to have the HVAC techs come to check on your heater, they take forever. So most customers are angry at the cold and also at the delay. We were called to attend to a damaged boiler at the textile factory. The factory was about an hour away from the heating dealership offices. We were to run heater maintenance on the electric heating system. The factory worker had said that they’d been trying to reach the heating industry for days without any success. We’d estimated to be at the factory in one and a half hours. Once we were 30 minutes into the journey, it started pouring and the traffic built up fast. The workers at the factory kept calling and we could hear how irate they were getting. When we got there, the workers were so upset that they were threatening to cancel the appointment. We managed to calm them down and we started with the heating repair. We replaced the furnace filter to improve the air quality within the factory. The heat and AC products were fairly new since the furnace/heater installation was done about two years ago. The HVAC service plan included also checking the wireless thermostat, we also checked on the heated floors at the administration block.